Products issue:
The faulty products can be returned to MBglobalsa.com by confirming any of the following clearly visible quality defects: non-removable stain, defective zipper, ripped material, poor quality stitching, significant color difference, or the product is significantly different from the product photography. If you experience any of the above problems, please contact us immediately at:
Items out of stock:
Some items may be out of stock during the product processing stage. MBglobalsa.com Customer Service staff will contact you and provide you with a solution or notification regarding the situation. Customers can ask for a Full Refund (covering the item cost and shipping fee) in the event of not receiving associated e-mail notification.
Sizing issues:
To resolve issues relating to item size, please take clear photographs of the item on a flat surface and place a tape ruler to highlight and measure the size difference. The photos should be submitted to our after sales staff. We will reply to your problems as soon as possible. Normally it will take 2-3 business days as we need to review the documented evidence. Please note the following criteria for accepting return based on size differences. For Custom Sized Clothing: size difference from the quoted size exceeding 2CM; Non Custom Sized Clothing: size difference from the quoted size exceeding 3CM. We will confirm the process with you. Only when you receive this number can you return the item(s). Please carefully package and ship the item(s) to the designated address provided by the after sales staff. Customers must cover the return shipping fee for package returns. MBglobalsa.com will proceed to process a refund as long as we receive the return package. To facilitate this, customers should provide the related tracking information.
Shipping delays:
We hope that all of our valued customers can appreciate and understand that MBglobalsa.com has no control of the international shipping process after the package has been dispatched from our sorting center. For delayed orders in which the package was shipped within the normal processing period, MBglobalsa.com may dealt with on a case-by-case basis.
For incorrect items received or missing products:
A Discretionary Refund will be offered for missing items or incorrect items. Customers should please bear in mind that, from time to time, MB may split orders to expedite delivery rather than wait until every item in the order is in stock.
MBglobalsa.com will offer a reshipping service in the event of missing and incorrectly shipped accessories, with a partial refund offered in the event of accessories being unavailable for reshipping.
Please be sure to open the parcel and carefully check and verify the contents before signing to receive.
Please refer to the following additional return policy:
If the customer no longer needs or wants the item, they should contact Customer Service first to receive return authorization. The package should be returned to the designated shipping address provided by Customer Service staff; the customer is fully responsible for covering the cost of any package return.
Please contact our Customer Service for further information, if required.
Exemptions from refunds and exchanges:
Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories.
Please contact our Customer Service for further information, if required.
